Privacy notice and account terms

What we collect

For an account: your name, email address, an optional public display name, your language preference, and what you choose to follow.

When you ask a question or give feedback: what you write, the project it relates to, and an email address if you want a reply.

Basic technical records, such as when you signed in, to keep the service secure. We do not store your full IP address.

How we use it

To reply to you, to send updates you asked for, and to help City staff understand community views on development.

We do not sell your information or use it for advertising.

What is shown publicly

Your email address is never shown on the website.

If City staff publish a question you asked, it appears with your display name or as "Community member". Staff may remove personal details before publishing.

Public records

The City of Richmond is subject to the California Public Records Act. Information you send to the City, including questions and comments, may be disclosed if requested, subject to legal exemptions.

How long we keep it

The City is finalizing a retention schedule for this service. Until it is approved, information is kept and nothing is automatically deleted.

Your choices

You can change your details, turn email updates off, or close your account at any time from Account settings.

You can ask for a copy of your information, a correction, or a review using the form below.