User guides
Step-by-step help for residents, developers, brokers and City staff, in English and Spanish.
Get started
Find and understand sites
- Search the map and find nearby opportunitiesFind properties and projects by name, address or location, narrow them with filters, and keep the view for later.
- Read a property pageUnderstand availability, City readiness, images, documents and related records for a site.
- Explore site studies and scenariosRead an illustrative site study and compare height scenarios without mistaking either for an approved design.
- Compare opportunities and share a comparisonPut two to four public sites side by side and send the comparison to someone else.
- Follow development activityRead a project's stage, milestones and published updates, and get notified when they change.
Participate and follow
- Ask a question, give feedback or answer a surveyFind an opportunity that is open for input, send your question, feedback or survey answers, and read published answers.
- Track a guest submissionUse your private tracking link to check status, read the City's reply, add information or move the submission into an account.
- Follow information in My RichmondFollow places and projects, see what changed, and choose how you're notified.
For brokers
For City staff
- Create and locate a propertyStart a private property draft from an address, a point on the map or coordinates.
- Edit, review and publish a propertyMaintain every section of a property, keep changes private until review, and publish deliberately.
- Manage images and documentsAdd images, describe and classify them, choose the primary image, and check which documents are public.
- Curate featured sites, collections and the showcaseDecide which sites appear on the homepage and in collections, and prepare the event showcase.
- Manage activities and participationCreate development activity, keep milestones and updates current, and open a project for public input.
- Assign and respond to public inputWork through the public input queue: assign, reply, keep internal notes, and publish a reviewed Q&A.
- Manage users and brokersInvite staff, change roles and status, review broker applications, assign brokers and review listing revisions.
Reference
- Status labelsWhat availability, readiness, publication, project stage and submission status labels mean, and how they differ.
- Image and scenario classificationsHow to read image types, height scenarios and illustrative site studies.
- TroubleshootingFixes for account, notification, map, image and access problems.
- Privacy, accessibility and contactWhere to find the privacy notice and accessibility statement, and how to reach the City.