Participate and follow
Track a guest submission
Use your private tracking link to check status, read the City's reply, add information or move the submission into an account.
Open your tracking link
The link is shown once, right after you send. Use Copy to keep it, or open it with Open tracking page. If you entered an email address and email delivery is configured, a confirmation with the link is also sent.
Anyone with the link can view the submission, so treat it like a password. If you have it, you can also paste it on Track a submission and choose Open submission.
Read the City's reply
The tracking page shows the status (received, assigned, under review, responded or closed) and any reply. A reply always appears here, whether or not an email was sent. Closed means the conversation is finished; it is not a planning decision.
Add information
Choose Add information, write what you want to add in Additional information, and send it. It is attached to the same submission and reference.
Add it to My Richmond
- Sign in, or create an account.
- Open the tracking link.
- Choose Add to My Richmond.
The submission then appears under My submissions. Records are only linked this way. Having the same email address as a guest submission never links it automatically.