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Shovel ReadyRichmond, California
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Create and manage an account

Create a My Richmond account, sign in, reset a password, update your details or close the account.

Open My Richmond

Create an account

  1. Choose Create account in the More menu, or Create a public account on the sign-in page.
  2. Enter your Full name, Email and a Password of at least 10 characters. A Public display name is optional; if a question you ask is published, it appears under that name or as "Community member".
  3. Optionally choose neighbourhoods to follow and whether to receive email updates.
  4. Confirm that you have read the privacy notice and account terms, then choose Create account.

You are signed in straight away and taken to My Richmond. A public account is not a broker or City staff account; those are granted separately.

Confirm your email address

After registering, SRR tries to send a confirmation link to your email address. Open the link to confirm it. If it doesn't arrive, use Send a new link on the confirmation page.

Note: Sending email depends on the deployment having an email service configured. Where it is not, the page says that email delivery is not configured, and your account still works in the app.

Sign in or reset a password

Residents, brokers and City staff all use the same Sign in page. If you were sent there from a protected page, you return to it after signing in.

  1. On the sign-in page choose Forgot your password?
  2. Enter your email and choose Send reset link.
  3. Open the link from the email and choose a new password.

Password reset needs email delivery. If no email arrives, contact the City using the details on the Privacy and help page.

Update your details

Open My Richmond, then Account settings. Under Profile and updates you can change your name, public display name, preferred language and email preference, then choose Save settings. Change email and Change password are separate forms on the same page; changing your email sends a confirmation to the new address.

Close your account

In Account settings, use Close account and confirm with Close my account. You are signed out and your follows and notifications stop. Submissions you sent remain part of the City's records, as explained in the privacy notice.